Refund Policy

Returns:

• If you would like to return a product, no questions asked, Natural & Green will charge you a 35% re-stocking fee.
• You can request a return only within 24 hours of receiving the product.
• Please write to us at info@naturalngreen.com, or call us on our support numbers, and we will contact you within 24 hours of receiving your request.
• Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
• The returned Products are subject to verification and checks by Natural & Green in order to determine the legitimacy of the return.

Exchange:

• If you have received a damaged/defective/incorrect product, please get in touch with the customer service by email at info@naturalngreen.com or WhatsApp on +91 9416026240 – within 24 hours of delivery.
• On receiving your complaint, Natural & Green shall verify the authenticity and the nature of the complaint and if Natural & Green is convinced that the complaint is genuine, Natural & Green will start initiate the replacement process.
• In order to exchange the product, you are required to comply with the below mentioned conditions:
• Please notify Natural & Green of receipt of a damaged/defective/incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, Natural & Green shall not be held liable for the failure to replace the order.
• Products should be unused.
•  Natural & Green will arrange pick-up of the damaged/defective/incorrect Product through its logistics partner. If Natural & Green is unable to do so, Natural & Green will notify You regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon consultation with Natural & Green.
• Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
• The returned Products are subject to verification and checks by Natural & Green in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
• Once the product is received by Natural & Green the replacement product will be dispatched to you within shortest possible time.